01
Clear progress on this device
The game uses guest play and local saves. It does not offer game account registration, Google Play Games sign-in, or cloud save synchronization. An email request cannot remotely erase progress on your device.
On Android, open Settings → Apps → RPGCoin → Storage (or Storage & cache) → Clear data / Clear storage. Menu names vary by device. Clearing the cache is not the same as clearing saved progress.
This removes local progress and app settings and may also remove locally stored purchase entitlement status, earned currency, and items. The game does not offer cloud save recovery. Purchase restoration depends on the actual version and product type; restoration of consumed virtual currency is not promised. Only continue if you are willing to lose local progress. System backups or device transfers may contain additional copies; their behavior still needs to be confirmed.
02
Request action on other personal data
To request access to, correction of, or deletion of analytics, diagnostic, support, or other relevant data, email 362303935@qq.com. You do not need a game account or to reinstall the game. You can contact us even if you do not know your analytics identifier.
In the game, go to Settings → Data & privacy → Generate deletion request. Review the request, then copy it or open an email draft. The game attempts to retrieve an available analytics instance identifier and explicitly indicates when it cannot. Generating a request or opening your email app does not send a message. Support receives your request only after you send it.
You can also use the email template on this page. Identify RPGCoin, the data concerned, and the necessary details of your request. Include an analytics instance identifier only if you already know it and it is relevant. Do not send Google passwords, verification codes, full payment card details, purchase tokens, or an entire game save.
03
How requests are handled
The developer will take reasonable steps to verify the connection between your request and the relevant data, identify existing records and the scope of available action, and explain the next steps by replying to your email. Knowing an identifier alone is not sufficient proof of authorization to delete data.
This website provides a contact channel. It does not automatically connect to Firebase, advertising, or transaction systems, and does not falsely report a successful deletion. If an analytics identifier is unavailable, records cannot be linked to an individual, or a provider has specific processing limitations, the outcome must be explained separately. We do not promise that every anonymous aggregate record can be located using an email address.
04
Different data needs different actions
- Local saves and settings: clear these on your device. They are not automatically erased by an email request.
- Analytics and crash diagnostics: linkable records must be handled through the relevant service. Turning off data sharing does not automatically delete previously uploaded records.
- Support emails and attachments: reviewed and handled within the scope of the request. Communications and records necessary to process the request may need to be retained.
- Purchase, dispute, and security records: where retention is needed for product delivery, refund disputes, security, or applicable obligations, the categories, reasons, and retention arrangements will be explained. A data deletion request does not automatically initiate a refund.
- Google accounts, store payment records, and other games’ data: these are not deleted by clearing this game’s local data or using this webpage. Manage them through the relevant platform.
05
Retention and request progress
This page remains a preview. Support response times, the actual retention arrangements of each service, and necessary retention exceptions have not been finalized. We do not currently promise immediate deletion or completion by a fixed date. After sending a request, you can ask for an update in the same email conversation.
For the full description of data types, purposes, service providers, and data sharing choices, read this game’s privacy policy.